Refund policy

Cancellation & Refund Policy

Our catering is fresh food, prepared to order for your chosen date and headcount. Because of that, it works differently from a standard shop returns policy — once we've started sourcing and preparing your order, ingredients can't be unbought or resold. Here's how dietary needs, changes, cancellations and refunds work.

Dietary requirements & allergens

Please provide all dietary requirements and allergens no later than 72 hours (3 days) before the catering date. Any requests submitted after this timeframe may not be accommodated, due to supplier lead times. If a guest has a severe allergy, contact us directly so we can advise.

Adjustments

Changes to the number of guests (maximum ±20%) can be made up to 24 hours before the catering date. After this point, further adjustments may not be accommodated, as your order is already in production. Need a bigger change? Get in touch as early as you can and we'll do our best.

Cancellations

• Orders can be cancelled free of charge up to 4 days before the planned catering date.
• Cancellations made less than 4 days before the event will incur a cancellation fee of 50% of the total order value.
• Cancellations made less than 48 hours before the event will incur a cancellation fee of 100% of the total order value.

To cancel or change an order, contact us as soon as possible — the time we receive your message is what counts.

Something not right?

Please check your order when it's delivered or collected, and contact us immediately if anything is missing, damaged, or not what you ordered, so we can evaluate the issue and make it right.

Refunds

As there's no payment up front, most changes simply adjust your final payment request. If you've already paid and a cancellation fee or correction applies, we'll refund any balance due to your original payment method within 10 business days of approving it. Bank or card processing can add a little time on top. If more than 15 business days have passed since we confirmed your refund and you haven't received it, please contact us.

Non-returnable items & EU cooling-off period

Because our catering is freshly prepared, perishable food made to your order, it can't be returned or exchanged once confirmed and prepared. For the same reason, the EU/Dutch 14-day right of withdrawal (cooling-off period) does not apply to catering orders — under consumer law this exemption covers perishable goods and items made to your specification. Gift cards are also non-refundable.

Contact

Questions about a change, cancellation or refund? We're one message away — email hello@blueys.nl or send us a WhatsApp.